Refund Policy | Vodex

Refund Policy

Thank you for choosing our products/services. We are committed to providing you with the best possible experience, and we hope that you are satisfied with your purchase. However, we understand that sometimes things may not go as planned, and you may need to request a refund. This page outlines our refund policy and the process for requesting a refund.

  • Refund Eligibility

    • The product/service is defective or not as described.
    • The request for a refund is made within the specified time frame.
  • Refund Process

    • Contact our customer support team at Vodex within 14 days of receiving the product/service.
    • Provide your order number and a detailed explanation of why you are requesting a refund.
    • Our customer support team will review your request and determine if you are eligible for a refund.
    • If you are eligible for a refund, we will issue the refund to the original payment method. Please note that it may take several business days for the refund to appear in your account.
  • Non-Refundable Products/Services

    • Customized products/services that are tailored to your specific needs.
    • Products/services that have been used or consumed.
    • Products/services that have been damaged or altered in any way.
  • Changes to Refund Policy

    We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

    Thank you for taking the time to read our refund policy. If you have any questions or concerns, please do not hesitate to contact our customer support team.