Frequently Asked Questions

What is Vodex.ai?

Vodex.ai is a Genn AI-powered platform designed to automate youroutbound calls in a human-like voice and optimize business processes, including leadmanagement, client interactions, and workflow efficiency.

How does Vodex.ai help increase business efficiency?

Vodex.ai improves business efficiency through automation, reducing manual tasks, streamlining workflows, and providingreal-time insights for better decision-making.

What industries can benefit from Vodex.ai?

Vodex.ai is adaptable and beneficial for various industries such as real estate, insurance, sales, and marketing, offering tailored solutions for each sector.

Is Vodex.ai easy to integrate with existing systems?

Yes, Vodex.ai is designed to integrate seamlessly with a variety of existing systems and tools, ensuring smooth implementation into your current setup.

How do I customize Vodex.ai for my business?

Vodex.ai allows for extensive customization to meet your specific business needs, including configurable features, settings, and workflows.

What support options are available with Vodex.ai?

Vodex.ai? Vodex.ai offers multiple support options, including a knowledge base, video tutorials, and access to a dedicated support team for assistance.

How secure is my data with Vodex.ai?

Vodex.ai prioritizes data security with encryption, secure access controls, and regular updates to protect your business data.

What are the main features of Vodex.ai for lead generation?

Vodex.ai provides features like automated lead capture, nurturing, real-time analytics, and efficient follow-ups to enhance lead generation.

Can small businesses use Vodex.ai?

Yes, Vodex.ai is scalable and designed to beuser-friendly, making it suitable for businesses of all sizes, including small businesses.

How can I get started with Vodex.ai?

To get started, sign up on the Vodex.ai website, explore the available resources, and contact the support team for personalized onboarding assistance.

What training resources are available for Vodex.ai users?

Vodex.ai offers a range of training resources, including video tutorials, webinars, and user guides to help you make the most of the platform.

How do I access Vodex.ai’s API?

Vodex.ai provides API access for integration with othersystems. Detailed documentation and guides are available to help you with API usage.

What are the system requirements for using Vodex.ai?

Vodex.ai can be accessed via modern web browsers and requires an internet connection. Specific system requirements are outlined in the user guide.

Can Vodex.ai be used on mobile devices?

Yes, Vodex.ai is designed to be responsive andcan be accessed on various mobile devices for on-the-go management and monitoring.

How can I provide feedback or request new features for Vodex.ai?

Feedback and feature requests can be submitted through the Vodex.ai support portal. Your input is valuable for improving the platform.

Frequently Asked Questions

General Questions:

What is Vodex?

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Vodex is a Gen AI-powered platform designed to automate your outreach using AI Voice agents that sound  human-like and optimize business processes, including lead qualification, client interactions, payment reminders, debt collection, lead nurturing and more.

What makes Vodex different from other AI voice solutions?

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Vodex is not just another voice bot—it’s a generative AI-powered system that engages in natural, real-time conversations. Unlike IVRs or traditional automated systems, Vodex understands context, adapts its tone, and handles objections, making interactions more human-like and effective.

What industries can benefit from Vodex?

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Vodex can benefit a wide range of industries including, mortgage, insurance, debt collection, BPO/contact centers, Dialers and more. These sectors can leverage Vodex's automated and personalized calling to enhance engagement, scale & streamline operations.

Is Vodex only for outbound calls?

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No, Vodex supports both outbound and inbound calls. While our AI is designed to automate outreach for sales, lead qualification, follow-ups, and reminders, it can also handle inbound inquiries, routing, and customer support needs. We recently introduced inbound calling functionality, allowing businesses to manage both incoming and outgoing interactions seamlessly.

Do I need technical expertise to use Vodex?

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Not at all. Vodex is built for ease of use, and our platform requires no coding or technical setup on your end. Our team will guide you through the implementation process, ensuring a seamless experience.

How long does it take to set up Vodex?

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Most businesses can get started with Vodex within a few days. Our onboarding process ensures quick integration with your existing systems, and we provide training and support to ensure smooth deployment.

Can Vodex scale with my business?

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Yes. Whether you need 10,000 calls per day or 500,000, Vodex scales effortlessly to match your business needs. You can adjust settings, add more AI agents, or integrate new workflows as your business grows.

Usage and Capabilities:

Can Vodex integrate with my existing CRM or tools?

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Yes, Vodex seamlessly integrates with popular CRMs, dialers, and business tools. Whether you use Salesforce, HubSpot, Zoho, or other platforms, our system ensures smooth data synchronization for better workflow automation.

How does Vodex handle different industries and use cases?

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Our AI voice agents are customizable for various industries, We fine-tune our AI to match industry-specific vocabulary, compliance requirements, and customer interaction styles.

What happens if a customer asks a question the AI can’t answer?

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Vodex is designed to handle a wide range of scenarios, but in cases where it encounters an unfamiliar query, it can either transfer the call to a human agent or follow a predefined escalation process to ensure the best possible customer experience.

Can Vodex work alongside my human sales and support team?

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Absolutely! Vodex is designed to enhance human teams by handling repetitive and high-volume tasks, reducing the need for larger teams. Your human agents can then focus on complex, high-value conversations, improving overall efficiency.

Can I customize Vodex’s responses?

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Yes. You can customize scripts, tone, and response patterns to align with your brand’s communication style. Our AI continuously learns from interactions to improve performance over time.

Performance & Security:

How accurate is Vodex in recognizing customer intent?

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Vodex uses advanced models that achieve high accuracy in understanding customer intent, even in complex conversations. It continuously improves based on real interactions.

What happens if the AI can’t answer a customer’s question?

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If Vodex encounters a query it can’t handle, it will either transfer the call to a human agent (if enabled) or follow an escalation protocol, ensuring a smooth experience.

How does Vodex handle compliance and data privacy?

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We adhere to strict security standards, including SOC 2 and ISO 27001 certifications, ensuring data protection and regulatory compliance for industries with sensitive information.

How does Vodex handle compliance and data privacy?

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We adhere to strict security standards, including SOC 2 and ISO 27001 certifications, ensuring data protection and regulatory compliance for industries with sensitive information.

Are Vodex conversations recorded and stored?

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Yes, call recordings and transcripts can be stored securely for compliance, training, and analytics purposes. You can access these through the Vodex dashboard.

Pricing and Support:

How much does Vodex cost?

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Our pricing depends on factors like call volume, features, and integrations. Simply submit a pricing request, and we’ll get back to you with a customized plan.

What kind of support does Vodex offer?

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We offer dedicated customer support, including onboarding, technical assistance, and ongoing AI optimization to help you get the most out of our platform.

Can I test Vodex before committing?

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Yes! You can request a demo to experience our AI voice agents in action and see how they fit into your business workflow. You can even try an instant demo on our home page and talk to our AI firsthand. If you're interested in a deeper evaluation, we can also set up a proof of concept (POC) based on your specific needs after a discussion.

What’s included in Vodex’s onboarding process?

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Our onboarding covers platform setup, script customization, integration with your existing tools, and training to ensure a smooth start.

How do I get started with Vodex?

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Getting started is simple! Just reach out to us, and our team will get in touch with you to guide you through the next steps.