Welcome to Vodex! We highly value your privacy, and this Privacy Policy (referred to below) outlines how we collect, use, disclose, and safeguard your Personal Information (as defined below). It also elucidates the means by which you can exercise any rights pertaining to this information.
This Privacy Policy governs the information gathered through our website and mobile website, collectively referred to as the 'Site,' as well as the information acquired through other channels, including data collected from you or third parties for the provision of our services or other business activities, collectively referred to as the 'Services.'It is essential to note that this Privacy Policy specifically pertains to data collected by Vodex through the Site and Services. It does not extend to our privacy practices concerning data processed on behalf of the companies for whom we carry out work ('Clients').
To understand how your information is collected, used, and disclosed by our Clients or by us on behalf of our Clients, please refer to the respective Client's privacy policy.
We urge you to thoroughly read this Privacy Policy, an integral part of our Terms of Use, before using our Site and/or Services. If you disagree with the Terms of Use and/or this Privacy Policy, it is imperative to refrain from using our Site and/or Services. By accessing or using our Site and/or Services, you indicate your agreement to allow us to use your information in accordance with the Terms of Use and this Privacy Policy.
2. DISCREPANCIES BETWEEN THIS POLICY AND LOCAL LAWS AND REGULATIONS
If local laws and regulations mandate a higher standard of protection for your Personal Information, those legal provisions supersede the terms outlined in this Privacy Policy. Moreover, the specific provisions of this Privacy Policy are applicable only in instances where local laws and regulations allow for their enforcement.
3. INFORMATION WE COLLECT
Personal Information We may gather information that personally identifies, pertains to, describes, or has the potential to be linked with you ("Personal Information"), including:Identifiers such as name, mailing address, service address, email addresses, phone numbers, social security number, and Vodex account login details; Commercial information such as payment card or bank account details, and the type(s) of subscribed service(s). Internet or other electronic network activity information such as browsing/search history, IP address, data collected through cookies and similar technologies, device information like device IDs, specifications, and operating system; Geolocation data such as non-precise geographic location indicators from mobile devices, websites, and service addresses; Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, and email correspondence. Professional/employment information such as employer and occupation; Inferences drawn from other Personal Information or data related to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes, including credit reports and scores; and Personal information as outlined in Cal. Civ. Code § 1798.80(e), to the extent collected under another category of Personal Information mentioned above.Certain Personal Information listed above may be categorized as Sensitive Personal Information under relevant privacy laws. This encompasses Vodex account login credentials. Each form of Sensitive Personal Information may intersect with a category of Personal Information mentioned earlier.The nature of the Personal Information collected about you may differ based on how you engage with our Sites and/or Services and your association with us.
4. INFORMATION COLLECTION METHODS
Information Collection from You We gather information from you when you utilize the Site, whether or not you are registered, during the registration process, and when you engage with our Services. Providing your Personal Information is optional; however, if you choose not to furnish the requested details, you may be unable to access some or all of the features offered by the Site or Services, and we may not be able to fulfill your requested interaction. It is your responsibility to ensure the accuracy of the information you submit to Vodex while using the Site. Additionally, you are accountable for the security of your password and its utilization by anyone to whom you disclose it or who obtains it from you.Cookies & Other Automated Tools Vodex utilizes third-party advertising and analytic services to analyze your interaction with the Site. Both Vodex and these services utilize "cookies," text files placed on your computer, to anonymously collect standard Internet log information and visitor behavior details. Some of the information generated by these cookies, including your IP address, is transmitted to service providers. This information is then used to assess your Site usage, compile statistical reports on website activity, and gather audience data for Vodex. Furthermore, these services can provide insights into the correlation between your ad impressions, other uses of ad services, and interactions with these ads concerning visits to our website. One such tool we employ is Google Analytics, and you can find more information in Google's Privacy Policy.You have the option to accept or decline cookies. While most web browsers are set to accept cookies by default, you can adjust your browser settings to reject them. However, be aware that rejecting cookies may disable some functionality on our website.By registering and using the Services, you grant consent to Vodex for sending you communications and marketing materials related to services or products provided by Vodex, or those that may be of interest to you, including services or products from our partners or third parties. You will have the opportunity to opt-out of receiving marketing communications by following the instructions provided in the communication.Personal Information from External Sources We may obtain Personal Information from external data sources, including the clients we assist.
5. HOW WE UTILIZE AND DISCLOSE YOUR INFORMATION
We may employ Personal Information for various business purposes, including but not limited to:
- Providing you with the Site and Services;
- Managing consumer accounts;
- Communication with you;
- Marketing products and services to you;
- Evaluating, developing, and enhancing business operations;
- Conducting marketing, research, and analytics;
- Developing new or modified products and services;- Operating information security and anti-fraud programs;
- Complying with applicable legal requirements, industry standards, contractual obligations, our policies, and taking actions deemed necessary to preserve and enforce our rights and the rights of others;
- Performing day-to-day business operations such as accounting and general management; and- Responding to governmental and other legal requests.
We utilize Sensitive Personal Information as follows:
Vodex account login information – to enable access to customers’ online accounts and in connection with our security and anti-fraud programs. We may also utilize Personal Information and/or Sensitive Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws.
Service Providers Your Personal Information may be disclosed to other businesses ("Service Providers") to provide services to us or on our behalf. The categories of service providers we engage with include:- Fulfillment and account servicing vendors, assisting in providing products, services, and information to you, and servicing your account or benefits;- Payment processors, aiding in accepting and processing payments for our products/services to you;- Marketing and communications vendors, supporting us in marketing our products/services to you and conducting outreach campaigns;- Research and development vendors, assisting us in developing and improving our products and services;- Data and business analytics vendors, aiding us in collecting, analyzing, and enhancing the accuracy of our data (including Personal Information);- IT and network administration vendors, providing services such as data storage and management, website hosting, and data security;- Professional service firms, offering accounting, legal, auditing, and other professional services; and- General service providers, assisting us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.We require each Service Provider to implement reasonable security measures appropriate to the nature of the information involved, protecting your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information we provide to them other than as specified by us.We disclose the following categories of personal information for a business purpose: Identifiers/Contact Information, Commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.Third-Party Selling and Sharing We do not sell or share (for targeted or cross-context behavioral advertising purposes) your Personal Information with companies that do not provide services to us.Other Third-Party Disclosures We may, on occasion, disclose your Personal Information to Third Parties for purposes such as:Complying with the law; - Responding to legal requests (including court orders, investigative demands, and subpoenas) if, in our discretion, we believe it is necessary or appropriate;- Preventing or stopping any illegal, unethical, or legally actionable activity;- Protecting the safety, property, or rights of ourselves, consumers, or any other third party;- In the event of a merger, acquisition, or sale, or in the event of a divestiture, restructuring, reorganization, or transfer of some or all of our assets, where disclosure is necessary to complete the transaction;- To businesses controlling, controlled by, or under common control with us; and- For additional purposes with your consent where such consent is required by law.Links to Other Sites The Site may contain links to other third-party websites. Vodex is not responsible for the privacy practices of such third-party websites. We strongly recommend that you review the privacy policy of each website before providing any personal information to ensure you understand what data is collected and how such data is used by third parties.
6. SECURITY
We understand the significance of preserving the confidentiality of Personal Information to prevent loss, misuse, or alteration. Therefore, we implement commercially reasonable administrative, technical, and physical safeguards to safeguard Personal Information against unauthorized access, disclosure, and use. Despite these measures, it's essential to note that no data transmission over the Internet or other networks can be guaranteed 100% secure. While we make every effort to protect information transmitted via our Site or Services, you acknowledge that transmitting information is done at your own risk.
7. CONTACT US
For inquiries or comments regarding this Privacy Policy and our privacy practices, feel free to reach out to us via email at contact@vodex.ai.
Furthermore, our collection and use of data in connection with Your access to and use of the Website is described in our Privacy Policy available on the Website
Definitions1.1 “DIAC” shall have the meaning as stipulated under Clause 9.2;
1.2 “DIAC Rules” shall have the meaning as stipulated under Clause 9.2;
1.3 “Policies” shall have the meaning as stipulated under Clause 2;
1.4 “SLA” shall have the meaning as stipulated under Clause 3.2;
1.5 "Terms” shall have the meaning as stipulated under Clause 2;
1.6 “User” shall mean any end-user operating this Website ans shall referred to as “User”, “You”, “Yours”.
1.7 "User Account” shall have the meaning as stipulated under Clause 3.1.
2. Effective Event of TermsBy merely accessing or using the Website, You are acknowledging, without limitation, to be bound by these terms and conditions ("Terms”) and the Privacy Policy or any other policy created in the future (hereinafter referred to as “Policies”). ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS, SO PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING. If You do not agree to any of the Terms enumerated herein or the Policies, please do not use the Website. You are responsible to ensure that Your access to this Website and material available on or through it are legal in each jurisdiction, in or through which You access or view the Website.
3. Applicability
3.1 You agree that the application of these Terms is to govern the legal relationship between You and the Website for accessing, browsing, consuming content as available on “as is” basis on the Website till and before the Effective Date; as defined under this the separate Software License Agreement for availing software solutions in pursuance to the SLA. For the purposes of clarity, once the SLA has been signed amongst the Parties, then on and from the Effective Date (as defined in SLA), then relationship between You and Vodex shall be governed by the SLA.
4. Use of the Website
4.1 You may use the Website for lawful purposes only. You may not use the website in any way that violates the governing law as stipulated under Clause 11 of these Terms or that infringes on the rights of any third party. You also may not use the Website to engage in any illegal, malicious, or fraudulent activities, or to disseminate any content that is defamatory, obscene, or otherwise harmful or offensive.
4.2 You assume full responsibility for the choices You make before, during and after Your use of the Website. If we have reason to believe that You have misused the Website or have violated these Terms, we reserve the right to take appropriate actions against You.
5. Intellectual Property
5.1 Company and its content, features, and functionality are owned by the Company and are protected by international copyright, trademark, and other intellectual property laws. You agree that You shall not infringe any intellectual property of Company in any manner whatsoever.
5.2 Unless otherwise expressly authorized by Company, You agree not to: (i) decompile, disassemble, or reverse engineer the Website; (ii) modify or create any derivative works (including,without limitation, translations, transformations, adaptations or other recast or altered versions) based on the Website; (iii) merge the Website with any other Website except as expressly set forth in the Terms; (iv) use, copy, sell, sublicense, lease, rent, loan, assign, convey, or otherwise transfer the Website except as expressly authorized by Company; (v) distribute, disclose or allow use of the Website, in any format, through any timesharing service, service bureau, network or by any other means.
6. Limitation of Liability on WebsiteIn no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising out of or in connection with these Terms or the use of the Website or the information on the Website. However, in countries where an amount of liability must be specified, then in such countries the liability shall be limited to USD 100 (United Stated Dollar One Hundred).
7. Business Transfer Protocol DisclosureThe Company may disclose data when it believes that such action is necessary to comply with the governing law as stipulated under Clause 11 of these Terms. In the event of a change in control of Company’s business, data may be exchanged as part of a merger, sale, or other business transfer.
8. Changes to the TermsWe reserve the right, to modify or replace the Terms at any time. If the alterations constitute a material change to the Terms, we will upload such updated Terms.
9. Arbitration
9.1 In the event of a dispute between You and the Company arising out of these Terms, You and the Company shall endeavour to resolve such dispute through negotiations.
9.2 In the event of a dispute which is unresolved for a period of sixty (60) days after being first referred to negotiations as per Clause 9.1, You shall agree to resolve the controversy by way of arbitration, to be conducted by a sole arbitrator mutually appointed by the You and the Company. The arbitration shall be conducted in accordance with the provisions and rules (hereinafter, referred to as the “DIAC Rules”) of the Delhi International Arbitration Centre (“DIAC”) in force at the relevant time.
9.3 The seat and venue of such arbitration shall be Delhi. The arbitral proceedings shall be conducted in English and the award shall be final and binding.
10. Governing LawSave and except, as provided under Clause 9, these Terms shall be governed, interpreted, construed and enforced in accordance with the laws of India and subject to the provisions of Clause 9, the courts at New Delhi shall have jurisdiction over any and all matters arising out of these Terms or Website.
11. No Refund PolicyAt Vodex, we strive to provide high-quality products and exceptional customer service. However, we want to make it clear that all sales are final, and we do not offer refunds under any circumstances. Our No Refund Policy is as follows:
11.1. All Purchases Are Final: Once a purchase is made, it is non-refundable. Please ensure you review your order carefully before making a purchase.
11.2. No Exceptions: We do not offer refunds for any reason, including but not limited to:o Change of mind or circumstances thereino Incorrect product choice by the customero Unused or partially used services/productso Dissatisfaction with the product/service
11.3. Customer Responsibility: It is the customer's responsibility to understand our refund policy before making a purchase. By completing a purchase, you acknowledge and accept this policy.By using the Website, You agree to be bound by the above terms and conditions.
